Welcome to Goldenmind Booking Agencies.
These Terms and Conditions govern the use of our website, the booking of our apartments, payments made for accommodation, and stays at our apartments located at Staroot Residency, Wood Avenue, Nairobi, Kenya.
By making a booking, making a payment, checking into a Goldenmind apartment, or using our accommodation services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Goldenmind Booking Agencies provides accommodation at apartments operated by Goldenmind at Staroot Residency, Wood Avenue, Nairobi, Kenya.
Information displayed on our website, including photographs, descriptions, amenities, prices and availability, is provided to assist customers in making their booking decisions.
We make reasonable efforts to ensure that information is accurate and up to date. Certain facilities may occasionally be unavailable because of maintenance, repairs, technical problems or circumstances beyond our reasonable control.
Guests making a booking must be at least 18 years old unless otherwise permitted by applicable law.
The person making the booking is responsible for the accuracy of all information supplied and for the conduct of all guests and visitors associated with the booking.
A 40% deposit of the total accommodation cost is required to secure a reservation.
The remaining 60% balance must be paid before check-in.
A booking is not considered confirmed until Goldenmind has received the required deposit and issued confirmation.
All accommodation prices and payments are in:
United States Dollars (USD).
The final amount payable will be clearly displayed before payment is completed.
Customers must use the payment methods and payment instructions provided through official Goldenmind channels.
Goldenmind is not responsible for payments made to unauthorized persons or unofficial payment channels.
Where card payments are available, applicable card acceptance marks will be displayed on the checkout page.
Following successful payment of the required deposit, Goldenmind will provide a booking confirmation.
The confirmation may include:
Check-in: 2:00 PM
Check-out: 10:00 AM
Early check-in or late check-out is subject to availability and must be approved by Goldenmind.
Additional charges may apply for approved late check-out or early check-in.
Guests may be required to provide valid identification at check-in.
The Goldenmind cancellation policy is:
| Cancellation notice | Refund |
|---|---|
| Less than 24 hours before check-in | No refund |
| 24 hours to less than 72 hours before check-in | 50% refund |
| 72 hours to 7 days before check-in | 100% refund |
| More than 7 days before check-in | 100% refund |
The refund applies to the amount paid toward the booking, including the 40% booking deposit, subject to the applicable cancellation period.
Cancellation requests should be submitted through:
Phone/WhatsApp: +254 722 115 423
Email: booking@goldenmindbooking.co.ke
The effective cancellation time will be based on the time Goldenmind receives the cancellation request.
Refunds will, where practicable, be made through the original payment method. Processing time may depend on the relevant bank, card issuer or payment provider.
Failure to arrive for a confirmed booking without notifying Goldenmind may be treated as a cancellation, and the amount paid may be non-refundable.
Requests to change booking dates, apartment arrangements, number of guests or length of stay are subject to availability.
Changes may result in additional charges or a change in the applicable accommodation rate.
No booking change is effective until confirmed by Goldenmind.
Guests may only occupy the apartment in accordance with the number of persons stated in the booking.
The customer is responsible for ensuring that all members of their group comply with these Terms and Conditions.
Visitors may be subject to reasonable identification and access requirements.
Smoking is strictly prohibited inside Goldenmind apartments.
Guests who smoke inside an apartment may be charged reasonable additional cleaning, deodorizing, repair or damage costs.
Pets are not permitted in Goldenmind apartments unless Goldenmind expressly provides written authorization.
Parties and events are allowed only with prior arrangement and approval from Goldenmind.
Customers must contact Goldenmind before organizing any party, celebration, event or gathering.
Goldenmind may impose additional conditions, charges, security requirements, guest limits or cleaning requirements for approved events.
Unauthorized parties or events may result in termination of the booking and additional charges.
Guests must:
Guests are responsible for damage or loss caused by them, their guests or visitors.
Goldenmind may recover reasonable repair or replacement costs arising from such damage.
Where a security deposit is required, applicable costs may be deducted from it.
Goldenmind will make reasonable efforts to provide advertised facilities and utilities.
These may include electricity, water, Wi-Fi/internet, hot water, kitchen facilities, television and other amenities.
Temporary interruption may occur because of maintenance, technical faults, utility-provider problems or circumstances beyond our reasonable control.
Guests are responsible for their personal belongings.
Goldenmind should be notified immediately of any loss, theft or security concern.
Goldenmind may terminate a stay where a guest seriously breaches these Terms and Conditions, engages in unlawful activity, causes significant damage, creates serious disturbance, exceeds permitted occupancy or presents a serious safety or security concern.
Where termination results from a serious breach by the guest, the guest may be required to leave immediately and may not be entitled to a refund.
These Terms and Conditions are governed by the laws of the Republic of Kenya.
Disputes should first be addressed through good-faith efforts to reach an amicable resolution.
Where a dispute cannot be resolved amicably, it may be dealt with in accordance with applicable Kenyan law.
This page is particularly useful for satisfying the payment provider's "delivery or service fulfilment" requirement.
Choose the available Goldenmind apartment and your preferred dates.
Provide the information required to process your reservation.
A 40% deposit is required to secure your reservation.
Once payment is successfully received, Goldenmind will issue a booking confirmation.
The remaining 60% balance must be paid before check-in.
Check-in: 2:00 PM
Guests will receive the relevant check-in information before arrival.
The accommodation service is fulfilled by providing access to the confirmed apartment for the reserved dates.
Check-out: 10:00 AM
Guests must vacate the apartment and return applicable keys/access devices at the end of their stay.