Effective Date: 24 September 2026
Last Updated: 24 September 2026
This page provides information concerning Golden Mind Booking Ltd's online payments, service fulfilment, merchant details, payment security and customer support.
Legal Business Name: Golden Mind Booking Ltd
Business Address:
Staroot Residency, Wood Avenue, Nairobi, Kenya.
Country of Permanent Establishment: Kenya
Telephone/WhatsApp:
+254 722 115 423
Email:
admin@golenmindbooking.co.ke
Billing Descriptor:
GOLDENMIND BOOKING
Golden Mind Booking Ltd provides accommodation/booking services to customers through its website and related booking channels.
The specific accommodation or service purchased, booking dates, applicable price and applicable conditions will be displayed to the customer before payment is completed.
Customers may pay through the online payment methods displayed at checkout.
Visa
Mastercard
The applicable card-scheme acceptance marks are displayed at checkout.
Customers should verify that the payment method selected corresponds to a payment method actually available for the transaction.
Transaction currency: United States Dollar (USD).
The final transaction amount will be displayed to the customer before the customer confirms payment.
The booking process generally follows these steps:
The customer selects the accommodation/service and desired dates.
The customer provides the information required to process the booking.
The customer reviews:
The customer selects an available payment method and proceeds through the secure payment interface.
Once payment is successfully authorised/received, the booking is confirmed subject to availability and applicable booking terms.
The customer receives a booking confirmation through the contact information provided during the booking process.
Once a booking has been successfully confirmed, Golden Mind Booking Ltd will provide the booked accommodation/service for the confirmed dates.
2:00 PM
10:00 AM
Customers requiring special check-in arrangements should contact us before arrival.
A booking confirmation may contain:
Customers should keep their booking confirmation until the end of their stay and until any refund or payment issue has been resolved.
Unless otherwise specified:
Deposit: 40%
Balance: 60%
The remaining balance must be paid before check-in.
The exact payment deadline will be communicated during the booking process.
Refunds and cancellations are governed by our:
Customers should review the cancellation conditions before completing payment.
Golden Mind Booking Ltd takes reasonable steps to protect customers during online payment transactions.
Where payment is processed through a third-party payment service provider, payment-card information may be entered directly into the provider's secure payment environment.
Golden Mind Booking Ltd does not request customers to send:
through email, WhatsApp, SMS or social-media messages.
Customers should only make payments through the official Golden Mind Booking Ltd website/payment interface or another payment channel expressly confirmed by Golden Mind Booking Ltd.
Authorised Payment Service Provider:
[INSERT PAYMENT PROVIDER / ABSA PAYMENT SOLUTION NAME]
The payment service provider may process payment information in accordance with its own terms, security procedures and privacy policy.
Customers may see the following descriptor on their card statement:
[INSERT EXACT BILLING DESCRIPTOR PROVIDED BY ABSA/PAYMENT PROCESSOR]
If a customer does not recognise a transaction, they should first compare the transaction against their booking confirmation and contact Golden Mind Booking Ltd.
After successful booking and payment:
Customers may contact Golden Mind Booking Ltd concerning:
Golden Mind Booking Ltd
Address:
Staroot Residency, Wood Avenue
Nairobi, Kenya
Email:
admin@goldenmindbooking.co.ke
Telephone/WhatsApp:
+254 722 115 423
Golden Mind Booking Ltd operates in Kenya and will comply with applicable laws and regulatory requirements relevant to its activities.
Where a particular licence, permit or regulatory requirement does not apply to a specific Golden Mind service, the company may provide relevant clarification upon request.
Customer information is handled in accordance with our:
Privacy & Data Protection Policy
Personal information may be processed for booking, payment, customer-service, security, legal and regulatory purposes.
Golden Mind Booking Ltd does not currently offer restricted promotions requiring additional promotional terms. Any future promotional offers will be subject to clearly stated terms and conditions.
Customers should protect their booking and payment information.
Golden Mind Booking Ltd will not ask customers to disclose confidential payment authentication information through ordinary email, WhatsApp or social-media communication.
If a customer receives a suspicious payment request claiming to be from Golden Mind Booking Ltd, they should verify the request using the official contact details published on this website before making payment.
Customers who experience an issue with a booking, payment, refund or service should contact us as soon as possible.
Email: admin@goldenmindbooking.co.ke
Telephone/WhatsApp: +254 722 115 423
We will review the matter and seek to resolve legitimate complaints promptly and fairly.
For further information, please see:
Privacy & Data Protection Policy
24 September 2026