Goldenmind allows customers to cancel their reservations according to the following schedule:
Less than 24 hours No refund.
24 hours to less than 72 hours 50% refund.
72 hours to 7 days 100% refund.
More than 7 days 100% refund.
The policy applies to the booking deposit as well as any other amount already paid toward the reservation.
Approved refunds will normally be made through the original payment method where practicable.
The time taken for a refund to appear in a customer's account may depend on the payment provider, bank or card issuer.
Cancellation requests should be sent to:
+254 722 115 423
booking@goldenmindbooking.co.ke
Customers should retain the cancellation confirmation issued by Goldenmind.