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Privacy Policy

PRIVACY POLICY

Goldenmind Booking Agencies

Goldenmind may collect personal information necessary to process reservations and provide accommodation services.

This may include:

  • Name;
  • Telephone number;
  • Email address;
  • Booking information;
  • Number of guests;
  • Check-in and check-out dates;
  • Identification information where required;
  • Payment-related information;
  • Communications with Goldenmind; and
  • Technical information generated through use of the website.
How We Use Information

We may use personal information to:

  • Process bookings;
  • Confirm reservations;
  • Process payments;
  • Communicate with guests;
  • Provide check-in information;
  • Provide customer support;
  • Maintain security;
  • Prevent fraud or misuse;
  • Comply with legal obligations; and
  • Improve our services.

Goldenmind should only collect information reasonably necessary for these purposes.

Kenya's Data Protection Act establishes requirements governing the processing of personal data, while the ODPC identifies rights including being informed, access, rectification, erasure, portability, objection and restriction of processing.

Data Protection Rights

Subject to applicable law, customers may have rights regarding their personal data, including:

  • The right to be informed;
  • The right to access personal information;
  • The right to request correction;
  • The right to request deletion/erasure where applicable;
  • The right to object to certain processing;
  • The right to restrict processing where applicable; and
  • Other rights provided by Kenyan data-protection law.

Requests concerning personal information may be sent to:

booking@goldenmindbooking.co.ke